Cancellation and refund arrangements depend on whether you purchased an OwnPage service or placed an order with an independent website owner.
OwnPage services
Before payment, your quotation or agreement should identify the service, price, delivery stages, cancellation arrangements and any disclosed non-recoverable costs. To request cancellation, contact info@ownpage.in with your name, service reference, payment date and reason. Do not send a card number, password or payment secret.
Custom development
Project work is assessed against the agreed scope, completed milestones and the circumstances of the request. Any proposed deduction must be supported by the agreement and applicable law. We will communicate the outcome and any amount due; this page does not impose a blanket no-refund condition.
Duplicate, failed or disputed payments
If you believe you were charged twice, paid for a failed order or received an incorrect service, share the relevant transaction reference. We will check the records and explain the next steps. An approved refund is returned through the appropriate payment channel where possible. Actual bank or gateway posting time depends on the provider; ask for the refund reference if needed.
Orders from independent stores
Contact the merchant shown on the store and consult that store’s refund, cancellation and delivery terms. The seller manages its fulfilment and payment account. If you suspect fraud or cannot reach a seller, you may also report the website to OwnPage. This reporting channel does not remove the merchant’s obligations or your legal remedies.
Your rights
Applicable consumer rights take precedence over any inconsistent policy term. For an unresolved concern, see grievance and complaints.